Returns & Refunds

You can request a return within 5 days after delivery. Items must be unopened and unused. All product categories are eligible; there are no product-category exclusions. This policy does not limit your rights under applicable consumer law.

Contact Cova within the return window. Include your order number, the email used at checkout, which items you want to return, and the reason for your request. Our team will provide the return instructions and address. Please wait for those instructions before sending your items back.

Customers pay return shipping. Keep your postage receipt and tracking information so you can follow the return shipment.

Our refund processing time is 3–5 days once your return has been received and approved. Your payment provider may take additional time to show the refund in your account.

If an item arrives damaged, incorrect, or with another problem, contact Cova with your order details and a description of the issue so we can review it.

The item-return rules on this page apply to physical products. For a membership, subscription, refill plan, or other recurring charge, visit Billing Help. Billing and refund terms can vary by plan.