Dispute Resolution

For an unresolved order, payment, return, or service issue, contact Cova or email support@cova.com. Explain what happened and the outcome you are requesting.

Provide your order number or plan reference if available, the email used at checkout, relevant dates and amounts, and any previous support reference. Include relevant receipts or photos where helpful. Do not send full payment-card details, security codes, or passwords.

If an earlier response did not resolve the issue, reply to the existing support conversation and ask for a further review. Explain which points remain unresolved so the team can review the history and any new information.

Our team will review the information provided, may ask for further details, and will explain the outcome or proposed next steps. The resolution depends on the issue, the relevant purchase or plan terms, and applicable consumer rights.

This support process is voluntary. It does not require arbitration, waive your legal rights, or prevent you from contacting your payment provider or a relevant consumer-protection authority. Using this process does not extend any deadlines for those options.

For related information, see Returns & Refunds, Shipping Information, or Billing Help.