Frequently Asked Questions

Use the tracking link in your Cova shipping confirmation email. For help finding it or understanding an update, visit Track My Order.

We offer free standard shipping worldwide.

Standard shipping usually takes 7–14 days. Timing may vary by destination and carrier. Visit Shipping Information for more information.

Express shipping is a paid option when available for your order. Check checkout for the applicable price and any delivery estimate.

Check the tracking link in your shipping email for carrier updates. If you still need help, contact Cova with your order number and checkout email.

Request your return within 5 days after delivery. Items must be unopened and unused.

No product categories are excluded. All items must still meet the unopened, unused condition and the 5-day return-request window.

Customers pay return shipping. Contact support for return instructions and the return address before mailing an item.

Our refund processing time is 3–5 days once the return is received and approved. Your payment provider may take additional time to display it. See Returns & Refunds.

No. Prices depend on the product or plan selected. Some monthly plans are $15.99, some are $29.99, and others differ. Your checkout terms and order or plan confirmation show your exact amount and billing schedule.

Review your order and plan confirmations. If you do not recognize a charge or need help identifying a recurring payment, visit Billing Help or contact support.

Refer to the cancellation instructions supplied with your specific plan, or contact Cova with the email associated with the purchase. Trial, refund, and access-after-cancellation terms depend on that plan.

Visit Member Pricing to learn about Cova membership benefits and eligible plans.

Visit Contact Cova or email support@cova.com. Include your order number or checkout email where possible.

Visit Dispute Resolution for how to request an additional review of an order, payment, return, or service concern.